html FAQ | Reforox Tea – Shipping, Ingredients & More

About Reforox

What does "Reforox" mean?

Reforox comes from "溯现" (sù xiàn) — trace back to the origin, and bring it into the present. Through tea, we hope to create a reason to pause, return to your most authentic self, and taste tea in its most honest form.

What's Reforox about?

We make traceable, portable tea — for you, for us, for anyone who wants a decent cup within reach. Our manifesto isYour lull, within reach.Our slogan isTake A Beat.— so a quiet moment is never far.

What does Reforox NOT do?

We don't make health claims. Tea is not medicine.
We don't use words likeancient wisdom,miracle, ordetox.
We don't hide where our tea comes from.

Who is behind Reforox?

A solo founder, looking for people who share the same experience and the same instinct — to build tea worth drinking, and a space worth pausing for.

How can I reach you?

Emailhello@reforox.com. We reply within 2 business days.

About DRIFT

What is DRIFT?

DRIFT is our first product: seven drip bags of Dian Hong black tea, wild-picked from a single hillside in Menghai, Yunnan. Each bag contains 2.7g of whole-leaf tea in a compostable corn-fiber filter. Hang, pour, steep to taste.

How is this different from a tea bag?

Conventional tea bags steep crushed leaves in the cup. DRIFT drip bags hold whole leaves suspended above — water flows through, not just around. You get a brew closer to a teapot session: more flavor, more control. Stronger or lighter, it's up to you.

How do I brew it?

1. Hang the bag on your cup rim.
2. Pour just enough hot water to cover the leaves. Steep 5s — the first drip-through awakens the leaves.
3. Continue pouring slowly, up to 1L to taste.
4. Steep longer to taste, or remove the bag. We drink it black — the tea is naturally sweet.

What does it taste like?

Honey sweetness upfront, with jammy dried-fruit notes. Zero bitterness, zero astringency. The natural sweetness comes from the leaf itself — no flavorings or additives.

How much caffeine per bag?

Approximately 40mg per drip bag — roughly half a cup of coffee. Enough to notice, not enough to disrupt.

Is it organic?

Yes. DRIFT is certified under the USDA National Organic Program. Every batch is also tested by SGS against 625 pesticide compounds — zero detected.

Shipping & Returns 

Where do you ship?

Currently, we ship to the United States. We're working on expanding to the EU and Russia — sign up for our email list to be notified when new regions open.

How long does shipping take?

Standard shipping to the US takes 7–14 business days via T11 air freight. You'll receive a tracking number once your order is dispatched — usually within 1–2 business days of placing your order.

How much does shipping cost?

Free on all US orders. No minimum, no catch.

Can I track my order?

Yes. Once your order ships, you'll receive an email with a tracking number and a link to follow your package. Tracking typically activates within 24 hours of dispatch.

Returns & Refunds

What's your return policy?

If you're not satisfied with DRIFT, contact us within 14 days of delivery and we'll make it right — replacement or refund, your choice. We don't ask you to ship anything back. Tea is personal; if it wasn't for you, it wasn't for you.

What if my box arrives damaged?

Email us at hello@reforox.com with your order number and a complete, unbroken unboxing video showing the package condition upon arrival — this helps us verify the damage occurred during shipping. Once confirmed, we'll send a replacement immediately, plus a little something extra for the trouble. No need to return the damaged item.

How long do refunds take?

Refunds are processed within 3–5 business days of approval. The time it takes to appear on your statement depends on your bank or payment provider.

Still have questions?

We read every message — usually within a few hours.

Email hello@reforox.com
Instagram @reforox
Response time Within 24 hours, usually faster