14-Day Return Window
You have 14 days from the date of delivery to request a replacement or refund — your choice. You do not need to return the product. Tea is personal. If it wasn't for you, it wasn't for you. Limit: one claim per order.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, email hello@reforox.com within 7 days of delivery with the following:
· Your order number
· A clear photo showing the damaged product alongside its packaging
We recommend recording a short unboxing video when you receive your package — it protects both of us and helps resolve any issues quickly. Once verified, we'll dispatch a replacement within 1 business day. No need to return the damaged item. If a replacement is unavailable, a full refund will be issued.
For context, "damaged" means the product is compromised in a way that affects its use — such as a torn outer bag, crushed box that compromises the tea bags inside, or contamination. Minor cosmetic wear to the outer box from shipping does not qualify. We reserve the right to review claim validity based on the evidence provided.
Refund Processing
Refunds are issued to your original payment method within 3–5 business days of approval. The time it takes to appear on your statement depends on your bank or payment provider.
Cancellations
Orders can be cancelled before they are dispatched. Once you've received a shipping confirmation email, the order cannot be cancelled — but you're still covered by our 14-day guarantee.